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Kristina Cardenas, VISA

"When we were looking to hire the perfect candidate for our elite account. We hit the jackpot with hiring Portia Cook. She has the ability to be personable and professional at the same time. She's hardworking with great attention to detail, and she is always willing to help others. She built great relationships with her peers and was an exemplary leader."- Kristina Cardenas Visa Project Manager. 

Michael Giles, CDI

" Managing Portia has been nothing short of incredible. As the host of our podcast, Heatwaves of Change, she brings a level of enthusiasm and professionalism that elevates the entire show. Her ability to engage listeners and create captivating content is truly outstanding. What sets Portia apart, however, is not just her on-air talent but also her remarkable work ethic behind the scenes. She approaches every aspect of her role with dedication and a strong sense of responsibility. Portia goes above and beyond to ensure that every episode is not just good, but incredible.
One of Portia's standout qualities is her collaborative spirit. She thrives in a team environment and actively seeks opportunities to work with others. Her openness to ideas and willingness to incorporate feedback make her a joy to collaborate with. Portia doesn't just focus on her individual success; she is genuinely committed to the success of the entire team and that is why she was chosen as our new media and comms director." - Michael Giles CDI Program Manager

Asher Korn, 90.5 FM KCSU

“I've seen Portia grow from news producer to news director and has singlehandedly elevated our KCSU news program to such a high caliber of professionalism. Portia's voice and presence are both so iconic. I truly believe she has a bright future in journalism and audio production."- Asher Korn General Manager KCSU. 
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Professional Highlights

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Climate Democracy Initiative, Denver, CO 

July 2023 – October 2024

  • Media and Communications Director, Podcast Producer 

    • Achieved a 110% increase in listenership within 7 months, resulting in over 1,900 additional downloads.

    • Produced, hosted, and edited podcasts reaching over 25,000 listeners and maintaining a 5-star rating on Spotify.

    • Lead the strategic direction of media projects and campaigns, ensuring alignment with organizational objectives and maximizing audience engagement.

    • Developed engaging podcast episode ideas and curated interview subjects, significantly enhancing content quality and audience interest.

    • Served as lead audio editor, overseeing sound and music design for both pre- and post-production with over 75 hours of audio production to enhance the listener experience.

    • Managed and developed a team of media interns and contractors, boosting employee satisfaction by 40% through coaching focusing on the production of media content, performance, development, and growth.

    • Served as primary media relations contact and spokesperson, in charge of arranging press coverage, and representing CDI at board meetings, public events, and interviews.

    • Collaborated cross-functionally with various departments and programs to drive alignment and achieve shared objectives.

    • Developed comprehensive communication and media strategies and plans, tailored to diverse audiences to maximize program reach.

    • Created public-facing information materials (e.g., press releases, flyers, web content, program documents, and social media) to improve visibility and program awareness.

    • Developed programs and supporting materials, including two-pagers, pitch decks, program pitches, program information, media pitches, internal playbooks, and all other written material to effectively communicate initiatives and engage key players.

    • Secured key partnerships (e.g., NextGen America) and cultivated relationships with media, stakeholders, and community organizations to expand reach, enhance engagement, and amplify CDI’s impact in the community.

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90.5 FM KCSU

Jul 2021 – Sep 2023                                                                                                                                        

  • News Director, Sound and Audio Engineer, Podcast Producer, Host/Disk Jockey

    • Strategized and executed media and radio campaigns, creating media and communication plans that boosted visibility, expanded audience reach, and increased engagement by 20%.

    • Produced public-facing information materials (e.g., press releases, flyers, web content, program documents, and social media posts) to improve accessibility and program awareness.

    • Managed and developed newsroom team, fostering collaboration, high-quality content, consistent messaging, and professional growth.

    • Hosted and produced weekly one-hour live news broadcasts, delivering timely and impactful messaging that engaged listeners.

    • Produced, scripted, and hosted 1,800+ hours of news broadcasts and interviews, reaching over 350,000 listeners.

    • Produced 1,300+ hours of audio editing, including sound and music design, to enhance audio quality and audience engagement.

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Rocky Mountain Collegian, Fort Collins, CO 

May 2022 – Sep 2022                                                                             

  • News Desk Writer

    • Produced accurate and engaging new articles on diverse topics.

    • Conducted in-depth research and interviews to ensure comprehensive and balanced reporting.

    • Demonstrated versatile writing skills tailored to various publications and diverse audience needs.
       

Visa Signature Concierge, Fort Collins, CO 

Dec 2013 – Nov 2020

  • Communications Manager

    • Led strategic communication plans to elevate brand messaging, align with organizational goals, and enhance customer retention.

    • Served as primary contact for customer relations, connecting directly with clients, vendors, and stakeholders to strengthen relationships and resolve inquiries.

    • Pioneered crisis and customer service communication strategies, improving response times and boosting customer satisfaction by 43%.

    • Optimized customer relations/crisis processes, achieving a 90% client retention rate through effective resolution strategies and refined communication.

    • Researched and developed organizational programs and supporting materials, including two-pagers, program pitches, and internal process documents.

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Capital One, Fort Collins, CO

Jan 2012 – Dec 2013

  • Corporate Communications Trainer

    • Trained over 20 classes of new hires, each with 10-20 participants, ensuring effective onboarding and skill development for consistent team performance.

    • Facilitated adult learning across diverse settings, tailoring teaching approaches to engage and empower adult learners.

    • Developed training materials—including slide decks, presentations, and guides—to ensure clarity, consistency, and knowledge retention.

    • Created organizational resources like newsletters, playbooks, knowledge bases, and information guides to support knowledge retention and boost employee performance.

    • Achieved a 90% post-training retention rate and significantly enhanced employee engagement.

    • Optimized training effectiveness through data analysis, leading to measurable gains in productivity and key performance improvements.

                                                                                
    TECHNICAL SUMMARY   

  • Adobe Creative Suite: Audition, Premiere Pro, Photoshop, Illustrator.

  • CRM & Project Management: Salesforce, Hootsuite, Monday.

  • Collaboration Tools: Webex, Zoom, SharePoint, Slack, Microsoft Office, Microsoft Suite, Office 365, Google Workspace.

  • Search Engines: Google, Chrome, Firefox, Safari.

  • Operating Systems: Mac OS, Microsoft.

 

     EDUCATION                                                                                      

  • Bachelor of Arts, Journalism and Media Communications, Colorado State University – Fort Collins, CO.

  • Associates of Arts, Front Range Community College – Fort Collins, CO.

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